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Privacy Policy

How we collect, use, and protect your personal information

1. Introduction

Project ONE ("we", "us", or "our"), operated by Joshua Schubert, operates the website https://project-one.design (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our contact form.

This Privacy Policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) where applicable.

By using our Site, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • Fill out our contact form
  • Send us an email
  • Communicate with us via phone

The personal information we may collect includes:

  • Name: Your full name or preferred name
  • Email Address: Your email address for communication
  • Phone Number: Your contact phone number (if provided)
  • Message Content: Any information you include in your inquiry or message
  • Business Information: Company name, project details, or other business-related information you choose to share

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain technical information, including:

  • Browser Information: Browser type, version, and settings
  • Device Information: Device type, operating system, and screen resolution
  • IP Address: Your Internet Protocol address
  • Usage Data: Pages visited, time spent on pages, links clicked (when analytics are enabled)
  • Cookies: Small data files stored on your device (see Section 5)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Primary Uses

  • Responding to Inquiries: To respond to your contact form submissions, emails, or phone calls
  • Providing Services: To discuss, quote, and deliver web design and development services
  • Client Communication: To communicate with you about projects, updates, or service-related matters
  • Contract Management: To manage contracts, invoices, and project deliverables

3.2 Secondary Uses

  • Website Improvement: To analyze how visitors use our Site and improve user experience
  • Technical Maintenance: To maintain, troubleshoot, and improve our Site's functionality
  • Legal Compliance: To comply with applicable laws and regulations
  • Security: To protect against fraud, unauthorized access, and security threats

We will NOT use your information for:

  • Unsolicited marketing or promotional emails (unless you opt-in)
  • Selling or renting your personal information to third parties
  • Sharing your information with unrelated third parties

4. How We Store and Protect Your Information

4.1 Data Storage

Your contact form submissions are processed through Web3Forms, a secure form handling service. The data submitted through our contact form is:

  • Transmitted securely using SSL/TLS encryption
  • Forwarded to our email inbox (hello@project-one.design)
  • Stored temporarily on Web3Forms servers (refer to Web3Forms' privacy policy for details)

4.2 Data Retention

  • Contact Form Data: Stored in our email inbox indefinitely unless you request deletion
  • Client Project Data: Retained for the duration of the project and up to 7 years afterward for legal and accounting purposes
  • Analytics Data: Retained according to Google Analytics' retention settings (when enabled)

4.3 Security Measures

We implement reasonable security measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure password-protected email accounts
  • Regular software and security updates
  • Limited access to personal information (only authorized personnel)

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your browsing experience.

5.2 Cookies We Use

  • Theme Preference Cookie: Stores your dark/light mode preference (essential for functionality)
  • Analytics Cookies: Google Analytics (when enabled) - used to understand how visitors use our Site

5.3 Managing Cookies

You can control and/or delete cookies through your browser settings. You can set your browser to:

  • Block all cookies
  • Allow only first-party cookies
  • Delete cookies when you close your browser
  • Notify you before accepting cookies

Note: Blocking or deleting cookies may affect your experience on our Site (e.g., your theme preference won't be remembered).

6. Third-Party Services

We use the following third-party services that may collect and process your information:

6.1 Web3Forms

  • Purpose: Contact form handling and email delivery
  • Data Collected: Name, email, subject, message content
  • Privacy Policy: https://web3forms.com/privacy

6.2 Google Analytics (When Enabled)

  • Purpose: Website traffic analysis and user behavior insights
  • Data Collected: IP address (anonymized), browser type, pages visited, session duration
  • Privacy Policy: https://policies.google.com/privacy
  • Opt-Out: https://tools.google.com/dlpage/gaoptout

6.3 Google Fonts & Fontshare

  • Purpose: Display custom fonts on our website
  • Data Collected: IP address, browser information (automatically by loading fonts)
  • Privacy Policy: https://policies.google.com/privacy

7. Your Rights

Under Australian privacy law and GDPR (if applicable), you have the following rights:

7.1 Access

You have the right to request a copy of the personal information we hold about you.

7.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request that we delete your personal information, subject to legal and contractual obligations.

7.4 Objection

You have the right to object to the processing of your personal information for certain purposes.

7.5 Data Portability (GDPR)

If you are in the EU/UK, you have the right to receive your personal information in a structured, commonly used format.

7.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

  • Email: hello@project-one.design
  • Phone: +61 479 055 890

We will respond to your request within 30 days.

8. International Data Transfers

Our website is hosted on Netlify (with servers located globally, including in the United States) and your information may be transferred to, stored, and processed in locations outside of Australia. By using our Site, you consent to the transfer of your information to these locations.

If you are located in the European Union, we ensure that any data transfers comply with GDPR requirements through appropriate safeguards.

9. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately, and we will delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when this policy was last revised.

We will notify you of any material changes by:

  • Posting a notice on our homepage
  • Sending an email to clients (if we have your email address)
  • Updating the "Last Updated" date

Your continued use of our Site after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Project ONE
Joshua Schubert
Cairns, QLD, Australia

Email: hello@project-one.design
Phone: +61 479 055 890

12. Complaints

If you believe we have breached the Australian Privacy Principles or GDPR, you may lodge a complaint with:

Australian Residents:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au/
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

EU/UK Residents:

Your local data protection authority or supervisory authority.

We will investigate and respond to all complaints within a reasonable timeframe.

Last Updated: October 21, 2025
This Privacy Policy is governed by the laws of Queensland, Australia.